Global CX & Business Support · USA · UAE · Egypt
Your best Digital Partner.
ACES Contact Center is a global customer experience partner delivering secure, performance-driven engagement solutions for enterprises in Healthcare, E-Commerce, Finance, and Technology & SaaS.
ACES Contact Center is a global customer experience and business-support partner delivering secure, performance-driven engagement solutions across the USA, UAE, and Egypt. ISO 9001:2015 and ISO 27001 certified, we serve enterprises in Healthcare, E-Commerce, Finance, and Technology & SaaS.
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Engagement solutions that scale with you.
Six service lines, engineered for measurable outcomes. From the first call to long-term retention.
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Omnichannel Customer Support
Voice, chat, email, social media — unified support that meets your customers where they are.
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Inbound & Outbound Services
Inbound support that retains, outbound campaigns that convert — at scale.
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Appointment Setting & Retention Campaigns
Qualified appointments for your sales team and retention programs that protect lifetime value.
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Back-Office & Administrative Support
Operations that scale without overhead. Data entry, reconciliation, ops support.
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Virtual Assistant Services
Dedicated virtual assistants integrated into your tools and your workflow.
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Creative & Marketing Support
Content production, campaign execution, and creative delivery — at the pace growth requires.
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Built for your vertical.
Industry expertise that turns specialization into measurable advantage.
Healthcare
HIPAA-aligned patient engagement that protects compliance and human compassion.
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Seamless support across the shopping journey — built for peak volume and brand-protective tone.
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Secure, compliant, accountable engagement for banks, lenders, insurance, and fintech.
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Tier 1–3 technical support and customer success operations for high-growth tech companies.
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Follow-the-sun. Globally.
Three delivery regions, one operating standard — coverage that never sleeps.
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Questions, answered.
The essentials enterprise buyers ask before a first conversation.
What does ACES Contact Center do?
ACES Contact Center is a global customer experience and business-support (BPO) partner. We deliver omnichannel customer support, inbound and outbound services, appointment setting and retention, back-office administration, virtual assistants, and creative and marketing support for enterprises in Healthcare, E-Commerce, Finance, and Technology & SaaS.
Where is ACES Contact Center located?
ACES operates across three regions: the United States (headquarters, strategy and client success), the United Arab Emirates (MENA delivery hub), and Egypt (multilingual operations). This 24/7 follow-the-sun model provides coverage across three continents without service-level compromise.
Is ACES Contact Center certified?
Yes. ACES is ISO 9001:2015 (Quality Management Systems) and ISO 27001 (Information Security Management Systems) certified, so quality management and data protection are externally audited standards rather than internal claims.
Which industries does ACES specialize in?
ACES brings vertical expertise to four industries where regulation, complexity, and brand stakes are highest: Healthcare (HIPAA-aligned), E-Commerce & Retail, Finance, and Technology & SaaS.
How does ACES measure performance?
Every engagement is KPI-managed and reported weekly against First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Service Level (SL%), and Quality Score.
What languages and hours does ACES support?
ACES provides multilingual coverage on a 24/7 follow-the-sun model across its USA, UAE, and Egypt delivery centers, so customer support continues around the clock across time zones.
Ready to extend your team?
Talk to our team about how ACES can integrate as your customer experience partner — across voice, chat, email, and back-office.